In-Store Returns and Exchanges
You may always return or exchange regular priced merchandise purchased online at any Francesca’s Collections store within 30 days of the ship date. Just bring your original invoice, and the unwashed, unworn, or defective merchandise with tags in place to any one of our locations and we will be happy to return or exchange it for something else. Please note that sale merchandise may only be returned to our Online Boutique and may not be returned or exchanged at any Francesca's store.
Mail-In Returns
For a Store Credit: Fill out the return portion of your sales receipt indicating that you would like a store credit. Place the merchandise in a box with your original invoice and tags, then send the box back to us via insured mail to the address below. A store credit will be issued and sent to your billing address within 14 business days upon receipt.
For exchanges: Check the "exchange" box on your original invoice, and list the item(s) you would like to receive in the space provided. Then, include the invoice along with your tagged merchandise in a box and ship it to the address below via insured mail. We'll send in-stock items to you right away. If there is a difference in price between the new items purchased and the items returned we will charge your credit card, or issue a refund accordingly.
For Refunds: Complete the “return” box on your original invoice, including the reason for the return. Include the invoice along with your tagged merchandise in a box and ship it to the address below via insured mail. The purchase will be refunded back to the original card the purchase was made from within 14 business days upon receipt.
A few things you should know about returns and exchanges:
- All returned merchandise must be accompanied with original invoice.
- All returned merchandise must have the tags in place.
- All returned merchandise must be accompanied with original invoice.
- All sales returned merchandise must be processed at our online stores.
- All regular priced returned merchandise is accepted at our boutique locations.
- We will not accept exchanges or refunds on merchandise that has been worn or washed.
- We do not except exchanges or refunds on gift cards.
- We will not accept exchanges or refunds on items purchased at a physical store.
Please send all merchandise via insured mail to the address below:
Attention Online Returns
3480 W. 12th St
Houston, Texas 77008
Shipping Charges on Returns and Exchanges
It is the responsibility of the customer to pay for shipping charges on merchandise they are returning or exchanging.
However, if you receive merchandise from Francesca's Collections Online Boutique that is incorrect or damaged upon arrival, we will happily refund the return shipping cost to your credit card. Please be sure to include a copy of the shipping receipt with your returned merchandise in order to be reimbursed.
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